InMotion Hosting FAQ

InMotion Hosting FAQ

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InMotion Hosting FAQ

A Brief Introduction of
InMotion Hosting FAQ:

InMotion is a provider who has been offering quality and premium web hosting service to personal, individuals and small business owners for over 12 years. We’ve written many review articles related with InMotion hosting service and today we’d like to provide some frequently asked questions related with the company for you to check.

Is InMotion worth for your trust?

InMotion is awarded as one of top 10 web hosts on our review site. The company has won a good reputation from their existing customers and it’s a real good web hosting choice to various customers. And we’d like to list several advantages of InMotion hosting service to you as below.

  • InMotion has won 5 out of 5 stars from tech media website CNET and the company is also a golden-certified web hosting service provider on CNET. The name of their website has been maintained in a prominent position on CNET site since 2003.
  • InMotion hosting service can meet with all reliability standards of BBB Online and it’s authorized and legitimate to display the seal of BBBOnline Reliability on their homepage.
  • InMotion is in partnership with SWsoft to provide Vurtuozzo technology on their VPS hosting servers. The Vurtuozzo is an advanced virtualization software can be used to distribute server resources to many isolated accounts. It’s a real powerful application that can improve the performance of a VPS server whopping.
Does InMotion hosting offer any coupon codes to new customers?

No, InMotion has never offered a coupon code to their existing or new customers, but it does offer some promotional links during some special phases, such as company’s annual ceremony or some important festivals.

Does InMotion support Windows hosting service

InMotion is a Linux-based web hosting company that cannot support any services related with Windows operating platforms.

What kinds of web hosting service does InMotion offer?

InMotion offers Linux/Unix web hosting service in many different levels of hosting packages, such as shared hosting, VPS and dedicated servers. And their cheapest Linux hosting service starts with as low as $3.00 per month and it allows you to add 1 website in each account.

What kind of server does InMotion actually offer to its customers?

InMotion has invested millions of US dollars to upgrade all of their web servers to be branded as Dell PowerEdge servers with at least 4 GB RAM, 4 to 8 processors and at least 500 GB storage. The company also uses SUN Microsystems machines in certain occasion to meet the special needs of some customers.

What kinds of payment methods can be accepted by InMotion hosting?

Almost all of the popular payment methods can be accepted by InMotion, the company accepts all sort of credit card payment (Visa, MasterCard, American Express and Discover), check, money order, but PayPal and cash.

Can I host adult websites with InMotion?

Sorry, you cannot place those websites which are prominent to be recognized as adult content on InMotion hosting servers, however, those sites contains some images and content which may seem erotic are permitted to host on their servers.

Does InMotion provide script auto installation?

Yes, InMotion is in partnership with cPanel Group and they’ve installed cPanel control panel in all of their servers. Each customer can easily install multiple free popular applications in their cPanel Fantastico.

Can I get SSH access in InMotion shared hosting plan?

Unfortunately, InMotion does not support SSH connection in the shared hosting service, but it can be supported on all VPS and dedicated server packages.

What version of Apache does InMotion use?

Most of InMotion shared hosting servers run Apache 1.3.37 or 1.3.39. Apache 2.x is currently available on VPS and dedicated servers only.

What kind of database does InMotion provide?

InMotion provides MySQL database and it also can support PostgreSQL and SQLite database in a few servers for some special customers’ needs.

Does InMotion offer backups on its web servers?

All of shared hosting and VPS hosting accounts are backed up automatically every 24 hours, however, you’d better to maintain your own local backups once you need to restore a damaged file or site. Unfortunately, InMotion doesn’t offer backups on their dedicated servers, customers need to make their own backups completely.

As there’s a timeframe in which the backups are performed, websites in the shared and VPS hosting accounts over 10GB will be automatically excluded from the backup process.

What versions of PHP/MySQL does InMotion support?

InMotion offers various versions of PHP and MySQL on its shared hosting servers, so whatever the version you need, you may find InMotion is always able to meet with your needs. And InMotion always update their web servers to the latest versions of PHP and MySQL to provide a more stability and quality hosting service. You can check the versions of PHP and MySQL which can be supported by InMotion as below.

  • PHP 4.3.11 / MySQL 4.0.27
  • PHP 4.4.x / MySQL 4.0.27
  • PHP 5.2.x / MySQL 5.1.22
  • PHP 5.4.x / MySQL 5.4.51

All of the PHP and MySQL versions are flexible on InMotion VPS and dedicated servers, customers can contact with its support team to install the version of they want.

How long does InMotion trial period last?

InMotion offers a 90 days long time money back guarantee on its business hosting service, which is one of the longest trial period in the industry. However, you only have 30 days money back in their VPS and dedicated server accounts. Please aware all of the refund is only available for web hosting service, the domain name registration service is excluded.

Can I upgrade my hosting account to a higher plan with InMotion in the future?

Yes, you can choose to upgrade your web hosting service to a higher package with InMotion anytime as you like. InMotion offers a wide range of web hosting services that you don’t need to worry about moving your web host once your site files or traffic grows in the future.

What kind of support is provided by InMotion hosting company?

InMotion offers 24×7 technical support via live chat, phone call and Email. You can contact with their technicians anytime as you want, those guys are kindly, knowledgeable and fantastic.

How long will it take to activate my new account with InMotion?

If you use credit card to purchase their web hosting service, it should be activated within half an hour. If you’ve used Paypal or other payment methods, it will be activated in the same business day.

What kind of control panel does InMotion provide?

InMotion is using cPanel as its hosting control panel, and every customers with InMotion can use cPanel to manage their websites and databases.

Does InMotion support Ruby on Rails?

Yes, InMotion has some special shared hosting servers that can support Ruby on Rails. If you’re a new customer, you’ve to contact with their sales department to place your account on one of those special servers.

And if you’re a VPS or dedicated server user with InMotion, you need to contact with their server technicians to install it for you. Please note an installation fee for new applications which are outside the initial server setup will be incurred.

How much bandwidth and disk storage can I get from InMotion?

InMotion offers unlimited disk space and unlimited bandwidth in their business hosting plans. As we all know, the “Unlimited” is not real, but the disk space and bandwidth provided by InMotion should be large enough for your need.

What’re the prices of InMotion hosting service?

InMotion offers many different levels of web hosting packages and you can check the price of each hosting plans as below.

Hosting Features Personal Hosting Plans
Starter Basic Max
Disk Storage 100,000 MB 150,000 MB 200,000 MB
Bandwidth 1,000 GB 1,500 GB 2,000 GB
Hosting Features Business Class Hosting Plans
Launch Power Pro
Disk Storage Unlimited Unlimited Unlimited
Bandwidth Unlimited Unlimited Unlimited
Hosting Features Virtual Private Server (VPS) Plans
256 M 512 M 1024 M
Disk Storage 40 GB 500 GB 160 GB
Bandwidth 500 GB 1,000 GB 1,500 GB
Hosting Features Dedicated Hosting Plans
Essential Advance Elite
Disk Storage 160 GB 250 GB 250 GB
Bandwidth 1,500 GB 2,000 GB 2,500 GB


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